1. Syndy has obtained official endorsement from Chinese Government and the equivalent credit will be guaranteed from official insurance company in China.
2. Syndy will build customer service center with government together, that specializes in solving customer complaints.
3. After purchasing the products through Syndy, system will automatically issue an insurance policy for the customer. If Syndy fails to provide customer with complete service as agreed, the insurance company will automatically compensate for customer’s lost, and Syndy shall take the whole responsibility for breaching the contract.

4. When complaints occur, Syndy promise to solve the problem within 48-72 hours.

1. Syndy has signed contract with different suppliers, which clearly require them to provide a product quality commitment and guarantee there is no fake and shoddy products exist; Every supplier need to provide an insurance policy for each product they offer.
2. If the evidence provided by the customer is real, Syndy will contact the insurance company to compensate customer’s lost. Except that, Syndy and the insurance company will jointly investigate the liability of supplier.
3. When complaints occur, Syndy promise to solve the problem within 48-72 hours.

1. Syndy provides customer with a transport insurance policy from the factory to the port of departure, and another one from the port of departure to the port of arrival.
2. Syndy will deliver the goods at the agreed port. After customer taking the goods at the agreed port, it will be customer’s responsibility for the safety and transportation of the goods.
3. Insurance company will compensate for customer’s lost if the products are lost or stolen during the transit.

Syndy signed contract with manufacturers to guarantee the supply of spare parts.

Syndy is using CIF price. The freight and insurance fee are included in the price.

Syndy online shopping platform will sign purchasing contract for each order. The platform using pre-TT mode on transaction. Customer shall pay 30% of the total amount of goods as a deposit, and pay the remaining 70% within 10 days before the goods leave harbor.

The production cycle of goods is 30-40 days; Booking cargo ship and customs clearance will take 10-15 days.

Syndy supports US Dollar, Euro, Japanese yen, Mark, Australian Dollar, British Pound, Singapore Dollar, New Zealand Dollar, Hong Kong Dollar, Franc, Thai Baht and other major currencies.

1. For car and auto parts sales, Syndy provide commercial invoice, bill of lading, packing list, electronic tracking list, AC(SGS) confirmation list, insurance policy, certificate of origin, quality certificate, instruction manual, etc. Among them, electronic tracking ticket and AC(SGS) are paid services.
2. For small parts sales, Syndy provide commercial invoice, bill of lading, packing list, insurance policy, certificate of origin, quality certificate, instruction manual, etc.

Customer need to apply for DI number, SGS mail delivery, shipping mark information, etc.

Car and auto parts above 10KG are recommended to use sea transportation; other parts below 10KG are recommended to use air transportation.

Syndy will respond to client emails within 24 hours.

Email address: zhongxianquan244@gmail.com; zhongxianquan244@163.com; zhongxianquan244@sina.com

Customer service number: +86-0731-82204869

1. Syndy is responsible for platform service insurance, customs warehousing fee, custom clearance fee, sea freight, electronic tracking fee, AC(SCS)fees, marine insurance, bank fee (including handling fee) in China, etc.
2. The manufacturer is responsible for product value, value-added tax, inspection fee, packaging fee, domestic transportation costs, genuine insurance premiums, after-sales insurance premiums, etc.
3. The customer is responsible for the value of goods, import license processing fee, product customs clearance fee, transportation fee, bank fee outside China (including handling fee),etc.

1. If either Party is prevented from performing its obligations under this Contract by force majeure, such as earthquake, typhoon, flood, natural disaster, fire, explosion, war, riot, interruption of international or domestic transportation or any other unforeseeable event beyond the reasonable control of such Party (” Force majeure event “), such Party shall immediately notify the other party in writing. Provide details of the force majeure event (including documents issued by official authorities (if any) attesting to the force majeure event) and take all commercially reasonable measures to minimize or eliminate the effects of the force majeure event.
2. In the event of a force majeure event, neither party shall be liable for any damage, additional costs or losses suffered by the other Party as a result of such Party’s inability to perform or delay in performing the Contract, and such inability or delay in performing the Contract shall not be deemed a breach of this Agreement.

Both parties agree to settle all disputes arising from the performance and interpretation of the terms and conditions of this Contract through friendly negotiation. Within a reasonable period of time from the date of notification of the occurrence of the dispute, but not exceeding 90 days at most, the dispute cannot be reached to the satisfaction of both the buyer and the seller, then the dispute shall be submitted to China International Economic and Trade Arbitration Commission for arbitration, the place of arbitration and the hearing shall be in China, and shall be conducted in accordance with the arbitration rules in force at the time of applying for arbitration. The arbitration proceedings shall be conducted in the Chinese language. The arbitration award shall be final and binding upon both parties. Neither party shall seek to amend the arbitral award by a court or other authority. Unless otherwise agreed, the arbitration fee shall be borne by the losing party.